This is what we mean by pushing back. There may be situations where you’ve come away feeling frustrated that you didn’t get your point across, or tolerated a lack of respect for you or for HR. This indicates that, in the moment, you didn’t feel able to speak up or be assertive. Managing challenging conversations often demands assertiveness and conflict management. Assertiveness is a powerful blend of being clear about who you are and what you want in a particular situation, and deploying effective behaviours. Sometimes you have to say ‘no’, ‘that’s not right’, or ‘I can’t do that with my current resources’. It takes skill, confidence, and also some faith in your relationship with the person in front of you. Conflict management involves analysing what’s happening behaviourally and the sources of the conflict. An objective analysis helps you to understand that the conflict usually isn’t personal, and how you can move forward constructively.
The Seven Enablers were identified in Enable-HR’s research into what drives excellence in HR
We researched what businesses want from HR and distilled this into the activities and behaviours that drive successful relationships and results. Enable-HR provides a framework to understand and evaluate how HR operates, and then to align, develop and inspire HR people.
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The new book by Deborah Wilkes “Empowering HR” is packed with the insights of 20 years’ experience in the world of HR, experiential and insightful.
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