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Index Number - 21.1

Standing up for myself/team

When the pressure's on I stand up for myself

This is what we mean by pushing back. There may be situations where you’ve come away feeling frustrated that you didn’t get your point across, or tolerated a lack of respect for you or for HR. This indicates that, in the moment, you didn’t feel able to speak up or be assertive. Managing challenging conversations often demands assertiveness and conflict management. Assertiveness is a powerful blend of being clear about who you are and what you want in a particular situation, and deploying effective behaviours. Sometimes you have to say ‘no’, ‘that’s not right’, or ‘I can’t do that with my current resources’. It takes skill, confidence, and also some faith in your relationship with the person in front of you. Conflict management involves analysing what’s happening behaviourally and the sources of the conflict. An objective analysis helps you to understand that the conflict usually isn’t personal, and how you can move forward constructively.

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