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Has the pandemic changed how trust is built in organisations?

Mercer 2024-global-talent-trends-report-Trust diagram

The Mercer 2024 Global Talent Trends Report contains some interesting research on trust. I’m pleasantly surprised by the positive shift achieved during such a challenging period of upheaval in the world of work. These are the standout statistics for me:

  • 81% of employees ‘trust their manager to have their back’ – up from 66% pre-pandemic;
  • 79% of employees ‘say that people trust each other at their company’ – up from 67%;
  • 78% of employees ‘say that when someone makes a mistake, it’s easy for them to recover – up from 62%.


This is worth celebrating. Learning to make remote working work has been tough for line managers – and for HR. It could be a strong indicator that HR’s influence and impact have grown.

Does this reflect progress made in your own organisation?

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