“People are our customers’ greatest asset” Dave Ulrich

Would you like to watch a conversation that’s heart-warming and full of grace as well as wisdom? Here’s something for your lunchbreak.

There’s so much reinforcement in this conversation of what we truly value as HR people. It’s about the human. As Dave Ulrich says, if you look after the human, you look after the customer and that’s what looks after the business.

‘Our people are our customers’ greatest asset’.

We know that for many business leaders, however, their focus is more about the numbers, without fully recognising the human element, and that’s HR’s ongoing challenge. But just relish the compassion in this interview and it will recharge your batteries for that influencing work.

Dave is skilfully interviewed by Lynette Silva Heelan of Workhuman who shares the passion for giving people what they need – authentic, sincere appreciation of who we are as well as what we do.

Here’s a challenge for every leader from Dave Ulrich: ‘When someone leaves an interaction with you, do they feel better or worse about themselves?’

Let’s make 2024 a year of courageous pushing forward, and pushing back – to continue to build a powerful case for how human potential drives business potential.