In any change process you have to bring people along with you

This month’s ‘Think’ from London Business School takes a deep dive into the human aspects of AI transformation.

“The issue isn’t the technology itself,” Herminia Ibarra explains, “it’s humans’ ability to use it.” ‘That may sound familiar. We have been here before, she argues, through waves of digital transformation and earlier technological shifts.’

It’s obvious to us in HR that in any change process you have to bring people along with you. How well are your own CEO and senior leaders doing in this high-stakes challenge? Would you like help to think about that?

“As a leader, your job is to enhance the capacity of your organisation to be a learning system – to adapt and transform”, says Herminia.

How can you help your leaders to understand, take hold of and demonstrate leadership in this complex challenge? Much media coverage focuses on the intellectual challenge – getting our heads around what AI could mean, working out how to use AI tools personally.

Yet, AI is actually ‘10% tech, 90% human’ Jess Larsen, CEO of Thriving Humans.

It’s vital that HR leaders lead this from the front to create a pathway towards performance and psychology safety, rather than fear and burnout.

Three key takeaways from the LBS article:

• ‘Generative AI not only presents a technology shift but a leadership challenge.
• ‘Leaders must move beyond delivery to transformation, redesigning workflows, culture and incentives while building organisations that can continuously learn and evolve.
• ‘Success depends on people: leaders must create psychological safety, coach teams through change, and combine empa.thy with design to help organisations adapt – or risk falling behind.’

If you’re a CPO or senior HR leader, join Jess and I at a small roundtable on 11th June – contact me for details.