Measuring to maintain focus

How do you know how you’re doing and whether your efforts are focused in the right area? There are many resources available, e.g. a balanced scorecard, people analytics, engagement surveys, absence data, etc. HR must also measure the quality of relationships, as these are the enablers of most success. The 360-version of this tool is one way to do this, and the conversations that it provokes. Regular feedback is vital, and you can build this into your regular meetings or, even better, schedule separate meetings that focus on discussing the relationship and not the work. Building actual numbers into your HR Success Model will help you to justify ROI.