Negotiation
The process of reaching mutually beneficial agreements or resolutions through discussions, compromise, and persuasion between the business partner and stakeholders.
Needs Assessment
The process of identifying gaps between desired and current performance, skills, or knowledge in order to determine the training and development needs of employees.
Needs Analysis
The process of identifying individual or organisational development needs in order to prioritise learning, support and improvement activities.
Net Promoter Score (NPS)
A measure of employee satisfaction and loyalty based on likelihood to recommend the organisation.
Networking
Building and nurturing relationships with peers, colleagues, and industry professionals to exchange ideas, gain insights, and broaden leadership perspectives.
New Hire Surveys
Surveys conducted to gather feedback from recently onboarded employees, capturing their experiences, impressions, and suggestions for improvement.
Norms
Shared expectations and guidelines within the team that define acceptable behaviours, communication styles, and work standards.
Non-Financial Rewards
Benefits like flexible hours, recognition or career development offered to enhance employee experience.
Nine-Box Grid
A talent management tool assessing employees’ performance and potential for succession planning.