AI – do you feel like you’re in the ‘messy middle’?
Where AI is concerned, do you feel like you’re in the ‘messy middle’? There is a clear direction – AI isn’t going away – but you know major change is impending.
If you’re confused about how this is going to pan out, I highly recommend the Boston Consulting Group (BCG) Report ‘Executive Perspectives – Unlocking Impact from GenAI and Agentic AI HR’ – Nov 2025.
The graphic illustrates just how much of the change rushing towards organisations will fall within the remit of HR. As always, nothing changes unless people change:
‘In order to capitalize on the value of AI we must address challenges head on. Most AI roadblocks stem from the “70% People, Org and Processes’
There’s a kind of T-shape to this change. The top of the T – everyone across the organisation is experimenting, learning and integrating AI into their work. HR needs to support and understand that.
The bottom of the T – a review of roles and ways of working in every function, and perhaps across functions as silos break down.
As the report says, this is proving hard to achieve because:
‘2 in 3 companies struggle to:
- Reimagine workflows
- Hire AI talent and upskill workforce
- Drive incentives
- Adapt culture
Root cause – ‘Most are still investing (time and money) on tech and not enough on the fundamentals.’
This brings us to the age-old challenge faced by HR – not enough resource.
If you’re in that position, and want to build a business case for the work that your organisation needs HR to do, get in touch.
If you want to learn from others and keep up to date with AI, message me to join my roundtable for HR leaders who want to get ahead.
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